Contact us
Before writing to us, we have tried below to answer the most common questions from our customers. Feel free to read, 90% of the answers to the most common questions are here.
Completed means that your order has just finished being processed by our shipping department. Your order is now in transit.
No, don’t worry, everything is already paid for, you don’t have to pay anything.
This may depend on the products ordered. Of course, we are working to reduce these delays as much as possible.
After the confirmation of your order, we will prepare your package (about 1 to 3 days), then we will send it through our logistics network, between 5 and 20 days depending on your country.
Don’t forget to add in national vacations, and always think big if you have a date to meet.
Thank you for your understanding
All your data is fully protected, and we will not sell or give your information to anyone.
You will receive an e-mail to confirm your order. Then we pack and prepare your order. The delivery company will pick up your package at one of our warehouses. From there, your order will go through the entire delivery process to arrive at your home.
The delivery will be made to the delivery address that you have indicated when ordering.
If you are not home, you may have to go to the post office to pick up your package. Thank you for your understanding.
You will receive an order confirmation that acts as an invoice and includes all the details of your purchases.
If you need something special, just contact us, and we will do our best to satisfy you.
Send us an email
The follow-up of your request is always easier and faster by e-mail and we recommend you to use the contact form, but you can also contact us by phone or by mail.
Our phone number:
Tel: +1 505 871 0965
Our address:
4300 Ridgecrest Dr SE
Suite L PMB 1020
Rio Rancho, NM 87124
USA